Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Orders are typically processed within 2–4 business days, excluding weekends and holidays. Processing times may be longer during new releases, promotions, or periods of high order volume.
SHIPPING RATES AND DELIVERY
Shipping charges are calculated and displayed at checkout. Estimated delivery times begin after an order has been processed and transferred to the shipping carrier.
Delivery dates are estimates and are not guaranteed. Squish Vibe is not responsible for carrier delays caused by weather, holidays, service interruptions, or other circumstances outside our control.
TRACKING
When tracking is available, customers will receive a shipping confirmation email containing tracking information. Please allow time for the carrier’s tracking system to update.
PREORDERS AND COMING-SOON PRODUCTS
Products identified as preorders or coming-soon items will include an estimated shipping timeframe in the product description. If an order contains both available and preorder items, the entire order may ship together when all items are available unless otherwise stated.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact Squish Vibe immediately if an address needs to be corrected. Once an order has been processed or shipped, we may be unable to change the address.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
LOST OR MISSING PACKAGES
If tracking shows that a package was delivered but it cannot be located, please check around the delivery location, ask household members or neighbors, and contact the shipping carrier.
If the package is still missing, contact Squish Vibe through our Contact page so we can review the situation. Squish Vibe is not responsible for packages stolen after confirmed delivery, but we will make reasonable efforts to assist.
DAMAGED OR INCORRECT ITEMS
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us within 3 days of delivery and include your order number and clear photographs of the item and packaging.
CONTACT
For shipping questions, contact Squish Vibe at shopsquishvibe@gmail.com or through our Contact page: